Strategic and collaborative UX Design Lead with 20+ years of experience creating human-centered digital experiences across enterprise platforms, web applications, and mobile products. Expertise in UX/UI design, interaction design, accessibility, digital strategy, and cross-functional product development.

Proven ability to lead end-to-end design initiatives from discovery through delivery, balancing user needs, business goals, and technical feasibility. Known for building strong partnerships across product, engineering, research, and leadership teams to deliver scalable, intuitive, and accessible solutions.

Passionate about mentoring designers, advocating for UX best practices, and driving thoughtful, impactful experiences through collaboration and systems thinking.

Professional experience

VP, User Experience Design Lead
JPMorgan Chase, Columbus,OH | October 2022 - Present

Leadership & Strategy

  • Lead end-to-end UX and product design initiatives across complex enterprise platforms, including discovery, journey mapping, information architecture, whiteboarding, workflow design, prototyping, usability testing, and implementation

  • Partner cross-functionally with product managers, engineers, researchers, and stakeholders in Agile environments to deliver scalable, human-centered digital solutions

  • Drive product strategy, future-state planning, and service design efforts supporting internal employee experiences across multiple business units

  • Advocate for user-centered design practices while balancing business priorities, technical feasibility, and accessibility requirements

  • Mentor and support junior designers through design critiques, collaboration, process guidance, and UX best practices

  • Facilitate alignment across product, design, and engineering teams using Figma, FigJam, Jira, and Miro

  • Contribute to scalable and consistent design approaches across multiple products and teams

UX/UI Design

  • Design and evolve employee-facing digital products across mobile, Mac, and virtual desktop environments

  • Create product blueprints, user flows, journey maps, wireframes, prototypes, and interaction models to support intuitive user experiences

  • Collaborate with UX research teams to incorporate user insights, usability findings, and testing outcomes into product decisions

  • Ensure ADA and WCAG 2.1 accessibility compliance across digital experiences and design systems

  • Support systems-thinking approaches to solve complex workflow and operational challenges

Key Contributions

  • Launched a centralized mobile experience for onboarding, how-to content, FAQs, and enterprise tools

  • Designed and released an internal enterprise app catalog for approved and internally developed applications

  • Partnered with brand and accessibility teams to align experiences with updated design standards and inclusive design principles

  • Created accessibility-focused digital assets and system experiences supporting diverse employee needs

  • Designed sustainability and wayfinding signage for JPMorgan Chase headquarters in Manhattan

User Experience Specialist
Nationwide, Columbus,OH | December 2006 - October 2022


Previous Experience Highlights (Nationwide)

  • Designed UX and visual experiences across a broad portfolio of financial services and insurance products

  • Led digital marketing and experience design initiatives including landing pages, campaigns, motion graphics, infographics, and interactive experiences

  • Collaborated with cross-functional stakeholders, developers, and external agencies to deliver consistent and user-focused digital experiences

  • Served as a brand liaison between UX teams and agency partners to ensure quality, consistency, and alignment with business goals

  • Supported data-driven marketing and design initiatives through testing, analytics, and optimization efforts

  • Created digital content supporting major partnerships across sports, entertainment, and nonprofit organizations

TOOLS, SKILLS, & Certifications / Awards

Programs
Figma/FigJam
Adobe Creative Suite
Sketch
Axure
Miro
Lucid

Design
Prototyping
Data Visualization
Motiongraphics

UX Methods
User Personas
Storyboarding
Journey Mapping
Usability Testing

Leadership
Cross-Functional Collaboration
Stakeholder Management
Mentorship & Team Development
Agile Product Development
Workshop Facilitation
Strategic Planning

Certifications/Awards
Search Engine Optimization
Digital Marketing
User Interface Design
Innovation Award

EDUCATION

Bachelor of Fine Arts
Visual Communication Design
University of Dayton
May 2002